Returns & Exchanges
At India's Biggest Pet Festival, we want you and your furry friends to love your festival fashion, which is why we offer a hassle-free 7-day return and exchange policy for all unworn apparel and accessories. Ensure all items are in their original condition with tags intact to qualify for a full refund or a size swap.
Initiate Request
Visit our online returns portal and enter your order ID and email address to select the items you wish to return or exchange.
Quality Check Preparation
Pack the items securely in their original packaging, ensuring all festival tags and labels are attached and the garment is free of pet hair.
Schedule Pickup
Once your request is approved, our courier partner will arrive at your doorstep within 48 hours to collect the package at no extra cost.
Refund or Exchange Processing
After our warehouse team inspects the returned fashion pieces, we will process your refund to the original payment method or dispatch your new size within 5-7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing